Using design-thinking to investigate and improve patient experience

• Main Authors: Jennifer Smiechowski (Author), Megan Mercia (Author), Kyle Kemp (Author), Elizabeth Oddone Paolucci (Author), Maria Santana (Author), Rahim Kachra (Author)
• Format: Book
• Published: The Beryl Institute, 2021-11-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Understanding and enhancing the patient experience can lead to improved healthcare outcomes. The purpose of this study was to capture a comprehensive and nuanced understanding of the patient experience on an inpatient medical teaching unit in order to identify key deficiencies and unmet needs. We th...