Consumer evaluation of complaint handling in the Dutch health insurance market
<p>Abstract</p> <p>Background</p> <p>How companies deal with complaints is a particularly challenging aspect in managing the quality of their service. In this study we test the direct and relative effects of service quality dimensions on consumer complaint satisfaction...
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| Main Authors: | , , |
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| Format: | Book |
| Published: |
BMC,
2011-11-01T00:00:00Z.
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| Online Access: | Connect to this object online. |
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