Customers' Complaints and its Determinants: The Case of a Training Educational Hospital in Iran

• Κύριοι συγγραφείς: Hossein Ebrahimipour (Συγγραφέας), Ali Vafaee-Najar (Συγγραφέας), Ahmad Khanijahani (Συγγραφέας), Arefeh Pourtaleb (Συγγραφέας), Zoleykha Saadati (Συγγραφέας), Yasamin Molavi (Συγγραφέας), Shahnaz Kaffashi (Συγγραφέας)
• Μορφή: Βιβλίο
• Έκδοση: Kerman University of Medical Sciences, 2013-11-01T00:00:00Z.
• Θέματα: article
• Διαθέσιμο Online: Connect to this object online.

BackgroundToday, despite the efforts of the medical community and healthcare staff along with the advancements in medical technology, patients' dissatisfaction and complaints have been increased. The present study aimed at making a survey on the patients' complaints in a large training hos...