Customers' Complaints and its Determinants: The Case of a Training Educational Hospital in Iran

• Main Authors: Hossein Ebrahimipour (Author), Ali Vafaee-Najar (Author), Ahmad Khanijahani (Author), Arefeh Pourtaleb (Author), Zoleykha Saadati (Author), Yasamin Molavi (Author), Shahnaz Kaffashi (Author)
• Format: Book
• Published: Kerman University of Medical Sciences, 2013-11-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

BackgroundToday, despite the efforts of the medical community and healthcare staff along with the advancements in medical technology, patients' dissatisfaction and complaints have been increased. The present study aimed at making a survey on the patients' complaints in a large training hos...