Patient dissatisfaction associated with physician-patient linguistic discordance in California clinics: an analytical cross-sectional study

• Main Authors: Miguel A. Fernández-Ortega (Author), Arturo Juárez-Flores (Author), Gustavo A. Olaiz-Fernández (Author), Daniel A. Muñiz-Salinas (Author), AB1045 Law Analysis Group (Author), Omar Rodríguez-Mendoza (Author)
• Format: Book
• Published: BMC, 2023-02-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Abstract Background Patient satisfaction is considered as a product of two psychological processes, a cognitive one, including expectations and perceptions, and an emotional one resulting from the congruence between expectation and subjective perception of the user. The objective was to identify the...