Differences in Mode Preferences, Response Rates, and Mode Effect Between Automated Email and Phone Survey Systems for Patients of Primary Care Practices: Cross-Sectional Study

• Main Authors: Johnston, Sharon (Author), Hogg, William (Author), Wong, Sabrina T (Author), Burge, Fred (Author), Peterson, Sandra (Author)
• Format: Book
• Published: JMIR Publications, 2021-01-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

BackgroundA growing number of health care practices are adopting software systems that link with their existing electronic medical records to generate outgoing phone calls, emails, or text notifications to patients for appointment reminders or practice updates. While practices are adopting this soft...