Using patient comments from a standardised experience survey to investigate their perceptions and prioritise improvement actions: a thematic and syntactic analysis

• Hoofdauteurs: Marion Crubezy (Auteur), Céline Douay (Auteur), Philippe Michel (Auteur), Julie Haesebaert (Auteur)
• Formaat: Boek
• Gepubliceerd in: BMC, 2023-09-01T00:00:00Z.
• Onderwerpen: article
• Online toegang: Connect to this object online.

Abstract Background Although patient experience surveys flourish in many countries with the aim to improve quality of care, questions remain concerning their ability to become effective drivers of change within institutions. The patient comments from the French national patient experience hospital s...