Association of Health Service Quality with Patient Satisfaction in Primary Healthcare Center of Gedongtengen Yogyakarta

Background: Quality of service is an important indicator in measuring patient satisfaction. Based on the results of a preliminary study in 10 patients, in terms of the dimension of reliability quality, 30% said satisfied and 70% less satisfied; in terms of the dimension of empathy quality, 20% said...

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Bibliographic Details
Main Authors: Yoan Ajeng Mustika (Author), Jacoba Nugrahaningtyas Wahjuning Utami (Author), Sukismanto Sukismanto (Author)
Format: Book
Published: Universitas Negeri Semarang, 2019-04-01T00:00:00Z.
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3rd Floor Main Library

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Call Number: A1234.567
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