The risks and benefits of using social media to engage consumers in service design and quality improvement in Australian public hospitals: findings from an interview study of key stakeholders

• Main Authors: Louisa Walsh (Author), Nerida Hyett (Author), Jayne Howley (Author), Nicole Juniper (Author), Chi Li (Author), Belinda MacLeod-Smith (Author), Sophie Rodier (Author), Sophie J. Hill (Author)
• Format: Book
• Published: BMC, 2021-08-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Abstract Background Engaging consumers - patients, families, carers and community members who are current or potential service users - in the planning, design, delivery, and improvement of health services is a requirement of public hospital accreditation in Australia. There is evidence of social med...