Conversational Agents in Health Care: Scoping Review and Conceptual Analysis

• Main Authors: Tudor Car, Lorainne (Author), Dhinagaran, Dhakshenya Ardhithy (Author), Kyaw, Bhone Myint (Author), Kowatsch, Tobias (Author), Joty, Shafiq (Author), Theng, Yin-Leng (Author), Atun, Rifat (Author)
• Format: Book
• Published: JMIR Publications, 2020-08-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

BackgroundConversational agents, also known as chatbots, are computer programs designed to simulate human text or verbal conversations. They are increasingly used in a range of fields, including health care. By enabling better accessibility, personalization, and efficiency, conversational agents hav...