The effect of commercial sports center employees' empathy on job satisfaction, customer orientation, service quality, and organization loyalty

Purpose The purpose of this study was to empirically analyze the relationship between a commercial sports centers employees' empathy, job satisfaction, customer orientation, service quality & organization loyalty through structural equation model analysis. Methods For this purpose, this stu...

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Bibliographic Details
Main Authors: Buom Kim (Author), Jung-Hee Jung (Author)
Format: Book
Published: Korea Institute of Sport Science, 2020-06-01T00:00:00Z.
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3rd Floor Main Library

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