STATISTICS IN SERVICE QUALITY ASSESSMENT

For any quality evaluation in sports, science, education, and so, it is useful to collect data to construct a strategy to improve the quality of services offered to the user. For this purpose, we use statistical software packages for data processing data collected in order to increase customer satis...

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Bibliographic Details
Main Authors: Dragana Gardašević (Author), Srđan Kružević (Author)
Format: Book
Published: Montenegrin Sports Academy and Faculty for Sport and Physical Education, 2012-09-01T00:00:00Z.
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3rd Floor Main Library

Holdings details from 3rd Floor Main Library
Call Number: A1234.567
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