Factors affecting the use of patient survey data for quality improvement in the Veterans Health Administration

• Main Authors: Davies Elizabeth A (Author), Meterko Mark M (Author), Charns Martin P (Author), Nealon Seibert Marjorie E (Author), Cleary Paul D (Author)
• Format: Knjiga
• Izdano: BMC, 2011-12-01T00:00:00Z.
• Teme: article
• Online dostop: Connect to this object online.

<p>Abstract</p> <p>Background</p> <p>Little is known about how to use patient feedback to improve experiences of health care. The Veterans Health Administration (VA) conducts regular patient surveys that have indicated improved care experiences over the past decade. The...