Soft technologies as generating satisfaction in users of a Family Health Unit

• Main Authors: Sonia Mara Neves Ferri (Author), Maria José Bistafa Pereira (Author), Silvana Martins Mishima (Author), Maria do Carmo Guimarães Caccia-Bava (Author), Maria Cecília Puntel de Almeida (Author), Luísa Maria Larcher Caliri Juzzo (Author)
• Format: Book
• Published: Faculdade de Medicina de Botucatu (Unesp), 2007-01-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

This study had the purpose to evaluate the quality of the health service provided at a Family Health Unit (FHU), with emphasis on user satisfaction, based on soft technologies. Furthermore, this study also aimed to analyze the aspects of health care that generated user satisfaction or dissatisfactio...