The quality, safety and governance of telephone triage and advice services - an overview of evidence from systematic reviews

• Main Authors: Rebecca Lake (Author), Andrew Georgiou (Author), Julie Li (Author), Ling Li (Author), Mary Byrne (Author), Maureen Robinson (Author), Johanna I. Westbrook (Author)
• Format: Book
• Published: BMC, 2017-08-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Abstract Background Telephone triage and advice services (TTAS) are increasingly being implemented around the world. These services allow people to speak to a nurse or general practitioner over the telephone and receive assessment and healthcare advice. There is an existing body of research on the t...