Service quality in sport: A case study of golf resorts in the Liberec region
In the sport service environment, the level of customer satisfaction is monitored more and more thoroughly. The assumption is that a satisfied customer remains loyal for a longer period of time, buys more new products, talks favourably about the service provided, pays less attention to competing ser...
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| Main Authors: | , , , |
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| Format: | Book |
| Published: |
Karolinum Press,
2018-11-01T00:00:00Z.
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| Online Access: | Connect to this object online. |
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Internet
Connect to this object online.3rd Floor Main Library
| Call Number: |
A1234.567 |
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| Copy 1 | Available |