The Nexus of Service Quality, Student Satisfaction and Student Retention in Small Private Colleges in South Africa
Small private colleges provide an important service to society while operating in a dynamic and competitive environment. The inability to operate in a manner that delivers desirable levels of satisfaction to students can prove fatal, more so given the relatively small size of their student populatio...
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| Main Authors: | , , |
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| Format: | Book |
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MDPI AG,
2020-07-01T00:00:00Z.
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