Evaluation of call volume and negative emotions in emergency response system telecommunicators: a prospective, intensive longitudinal investigation

• Main Authors: Matthew Hoang (Author), Elizabeth Hillier (Author), Chris Conger (Author), Devan N. Gengler (Author), Cody W. Welty (Author), Candace Mayer (Author), Patricia L. Haynes (Author)
• Format: Book
• Published: AIMS Press, 2022-03-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Emergency telecommunicators are essential first responders tasked with coordinated communication within the emergency response system (ERS). Despite their exposure to significant job demands, little is known about the effect of call load or call type on emotional state within these workers. Therefor...