Assessing Patient Experience and Healthcare Quality of Dental Care Using Patient Online Reviews in the United States: Mixed Methods Study

• Main Authors: Lin, Ye (Author), Hong, Y Alicia (Author), Henson, Bradley S (Author), Stevenson, Robert D (Author), Hong, Simon (Author), Lyu, Tianchu (Author), Liang, Chen (Author)
• Format: Book
• Published: JMIR Publications, 2020-07-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

BackgroundOver the last two decades, patient review websites have emerged as an essential online platform for doctor ratings and reviews. Recent studies suggested the significance of such websites as a data source for patients to choose doctors for healthcare providers to learn and improve from pati...