Using overbooking to manage no-shows in an Italian healthcare center

• Hoofdauteurs: Chiara Anna Parente (Auteur), Domenico Salvatore (Auteur), Giampiero Maria Gallo (Auteur), Fabrizio Cipollini (Auteur)
• Formaat: Boek
• Gepubliceerd in: BMC, 2018-03-01T00:00:00Z.
• Onderwerpen: article
• Online toegang: Connect to this object online.

Abstract Background In almost all healthcare systems, no-shows (scheduled appointments missed without any notice from patients) have a negative impact on waiting lists, costs and resource utilization, impairing the quality and quantity of cares that could be provided, as well as the revenues from th...