Using appreciative inquiry as a framework to enhance the patient experience

• Main Authors: Kerry Moorer (Author), Schawan Kunupakaphun (Author), Elilzabeth Delgado (Author), Matthew Moody (Author), Christina Wolf (Author), Karen Moore (Author), Pracha Eamranond (Author)
• Format: Book
• Published: The Beryl Institute, 2017-11-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

The following case depicts the journey of a non-profit hospital in an under-served community and its attempts to turn around suffering patient experience. The Hospital turned to the theories of Appreciative Inquiry and the power of a strengths-based approach to create a framework to support the pati...