Using appreciative inquiry as a framework to enhance the patient experience

• Prif Awduron: Kerry Moorer (Awdur), Schawan Kunupakaphun (Awdur), Elilzabeth Delgado (Awdur), Matthew Moody (Awdur), Christina Wolf (Awdur), Karen Moore (Awdur), Pracha Eamranond (Awdur)
• Fformat: Llyfr
• Cyhoeddwyd: The Beryl Institute, 2017-11-01T00:00:00Z.
• Pynciau: article
• Mynediad Ar-lein: Connect to this object online.

The following case depicts the journey of a non-profit hospital in an under-served community and its attempts to turn around suffering patient experience. The Hospital turned to the theories of Appreciative Inquiry and the power of a strengths-based approach to create a framework to support the pati...