Using appreciative inquiry as a framework to enhance the patient experience

Using appreciative inquiry as a framework to enhance the patient experience

The following case depicts the journey of a non-profit hospital in an under-served community and its attempts to turn around suffering patient experience. The Hospital turned to the theories of Appreciative Inquiry and the power of a strengths-based approach to create a framework to support the pati...

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Bibliographic Details
Main Authors: Kerry Moorer (Author), Schawan Kunupakaphun (Author), Elilzabeth Delgado (Author), Matthew Moody (Author), Christina Wolf (Author), Karen Moore (Author), Pracha Eamranond (Author)
Format: Book
Published: The Beryl Institute, 2017-11-01T00:00:00Z.
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3rd Floor Main Library

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Call Number: A1234.567
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