Using appreciative inquiry as a framework to enhance the patient experience
The following case depicts the journey of a non-profit hospital in an under-served community and its attempts to turn around suffering patient experience. The Hospital turned to the theories of Appreciative Inquiry and the power of a strengths-based approach to create a framework to support the pati...
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| Main Authors: | , , , , , , |
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| Format: | Book |
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The Beryl Institute,
2017-11-01T00:00:00Z.
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| Online Access: | Connect to this object online. |
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| Summary: | The following case depicts the journey of a non-profit hospital in an under-served community and its attempts to turn around suffering patient experience. The Hospital turned to the theories of Appreciative Inquiry and the power of a strengths-based approach to create a framework to support the patient experience initiatives. Hospital leadership led the formation of a Patient Experience Team to implement ten initiatives in order increase the top box score in the domain of willingness to recommend the hospital, as that was selected as a global measure of success for the overall improvement project. |
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| Item Description: | 2372-0247 |