Performance of Large Language Models in Patient Complaint Resolution: Web-Based Cross-Sectional Survey

• Päätekijät: Lorraine Pei Xian Yong (Tekijä), Joshua Yi Min Tung (Tekijä), Zi Yao Lee (Tekijä), Win Sen Kuan (Tekijä), Mui Teng Chua (Tekijä)
• Aineistotyyppi: Kirja
• Julkaistu: JMIR Publications, 2024-08-01T00:00:00Z.
• Aiheet: article
• Linkit: Connect to this object online.

BackgroundPatient complaints are a perennial challenge faced by health care institutions globally, requiring extensive time and effort from health care workers. Despite these efforts, patient dissatisfaction remains high. Recent studies on the use of large language models (LLMs) such as the GPT mode...