Antecedents and consequence of patients' satisfaction with pharmaceutical service in hospitals: A multidimensional approach

• Autori principali: Prasojo Pribadi (Autore), Riska (Autore), Susi Ari Kristina (Autore), Suci Paramitasari Syahlani (Autore), Satibi (Autore)
• Natura: Libro
• Pubblicazione: Pensoft Publishers, 2023-05-01T00:00:00Z.
• Soggetti: article
• Accesso online: Connect to this object online.

Measuring patient satisfaction and trust across various dimensions poses a challenge in the economic dynamics and service business development. Therefore, this study aims to analyze determinant factors of patient satisfaction and their impact on pharmacy trust. The investigation was carried out usin...