Using patient experience data to develop a patient experience toolkit to improve hospital care: a mixed-methods study

• Main Authors: Laura Sheard (Author), Claire Marsh (Author), Thomas Mills (Author), Rosemary Peacock (Author), Joseph Langley (Author), Rebecca Partridge (Author), Ian Gwilt (Author), Rebecca Lawton (Author)
• Format: Book
• Published: National Institute for Health Research, 2019-10-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Background: Patients are increasingly being asked to provide feedback about their experience of health-care services. Within the NHS, a significant level of resource is now allocated to the collection of this feedback. However, it is not well understood whether or not, or how, health-care staff are...