From Servicescape to Loyalty in the Medical Tourism Industry: A Medical Clinic's Service Perspective

Medical tourism organizations have increasingly recognized that loyalty makes a medical clinic a marketing success. To increase understanding of the importance of medical clinics, this study examined the roles of servicescapes, emotions, and satisfaction in the development of customer loyalty toward...

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Bibliographic Details
Main Authors: Minseong Kim MS (Author), Dong-Woo Koo PhD (Author), Dong-Jin Shin MS (Author), Sae-Mi Lee PhD (Author)
Format: Book
Published: SAGE Publishing, 2017-12-01T00:00:00Z.
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3rd Floor Main Library

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Call Number: A1234.567
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