Outpatients' experiences of quality service delivery at a teaching hospital in Gauteng

Quality service delivery to the consumer of health is a legal reality as it is emphasised in the White Paper on the Transformation of Public Service delivery (South Africa, 1997). The guiding philosophy adopted within this framework is that of Batho Pele, which means placing the consumer at the cent...

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Bibliographic Details
Main Authors: Ebin J Arries (Author), Odette Newman (Author)
Format: Book
Published: AOSIS, 2008-11-01T00:00:00Z.
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3rd Floor Main Library

Holdings details from 3rd Floor Main Library
Call Number: A1234.567
Copy 1 Available