Analysis of Community Satisfaction Index on Health Service Quality: CFA and Gap Analysis

• Main Authors: Lina Alfiyani (Author), Noor Alis Setiyadi (Author), Asmirati Yakob (Author), Didik Mulyono (Author), Rohmat Rohmat (Author), Mohammad Fathur Rizqi (Author)
• Format: Book
• Published: Universitas Muhammadiyah Surakarta, 2023-08-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

The Community Satisfaction Index is the focus of attention because it is a reference in evaluating health service policies on the quality of hospital services. Service quality is a determinant factor of patient safety to reduce the incidence of mortality in hospitals. Crossectional is the research d...