Service Quality and Service Satisfaction in the Inpatient Setting: Moderating role of insurance status
Background: The purpose of this study is to propose and test for the moderating role of insurance status on the relationship between service quality (SQ) and service satisfaction (SS) in a hospital setting. The study focuses on the state-run health insurance (SHI) provided to economically deprived f...
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| Main Authors: | , |
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| Format: | Book |
| Published: |
ACHSM,
2022-10-01T00:00:00Z.
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| Online Access: | Connect to this object online. |
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Internet
Connect to this object online.3rd Floor Main Library
| Call Number: |
A1234.567 |
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| Copy 1 | Available |