Telephone nurses' strategies for managing difficult calls: A qualitative content analysis
Abstract Aim To describe telenurses' strategies for managing difficult calls. Background Telenursing is a growing and complex area and places great demands on telenurses' knowledge and skills and on their ability to communicate and listen. To become emotionally concerned is central to tele...
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| Format: | Book |
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Wiley,
2020-11-01T00:00:00Z.
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