University Service Quality in the Community Service and Continuing Education Center at Sultan Qaboos University: An Empirical Study Using SERVQUAL Scale

The study aimed to define strategies to achieve university service quality in the Community Service and Continuing Education Center (CSCEC) at Sultan Qaboos University (SQU) using the SERVQUAL scale. The scale examines the gap between expectations and perceptions. The researchers translated the scal...

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Bibliografiske detaljer
Main Authors: Nisreen S. Salah Eldean (Author), Mariyam S. Bartamani (Author)
Format: Bog
Udgivet: Sultan Qaboos University, 2018-01-01T00:00:00Z.
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3rd Floor Main Library

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Klassifikationsnummer: A1234.567
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