Defining Patient Experience

In recent years, perceptions of performance and quality of healthcare organizations have begun to move beyond examining the provision of excellent clinical care, alone, and to consider and embrace the patient experience as an important indicator. There is a need to determine the extent to which clea...

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Bibliographic Details
Main Authors: Jason Wolf (Author), Victoria Niederhauser (Author), Dianne Marshburn (Author), Sherri LaVela (Author)
Format: Book
Published: The Beryl Institute, 2014-04-01T00:00:00Z.
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3rd Floor Main Library

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Call Number: A1234.567
Copy 1 Available