Patient satisfaction reported by in-visit and after-visit surveys

• Main Authors: Rukiya Wongus (Author), Nicholas Schluterman (Author), Sharon Feinstein (Author), Nihkolle McGirt (Author), Deborah Greenberg (Author), David Schwartz (Author)
• Format: Book
• Published: The Beryl Institute, 2015-04-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Patient experience measurement has become a basic requirement for every healthcare provider organization. Yet, when the timing and mode of survey administration are considered, there is skepticism about the usefulness of 'after- visit' patient experience surveys to measure satisfaction and...