Building a Chatbot in a Pandemic

• Main Authors: Kimberly Rambaud (Author), Simon van Woerden (Author), Leonardo Palumbo (Author), Cristiana Salvi (Author), Catherine Smallwood (Author), Gerald Rockenschaub (Author), Michail Okoliyski (Author), Lora Marinova (Author), Galina Fomaidi (Author), Malika Djalalova (Author), Nabiha Faruqui (Author), Viviane Melo Bianco (Author), Mario Mosquera (Author), Ivaylo Spasov (Author), Yekaterina Totskaya (Author)
• Format: Book
• Published: JMIR Publications, 2023-10-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Easy access to evidence-based information on COVID-19 within an infodemic has been a challenging task. Chatbots have been introduced in times of emergency, when human resources are stretched thin and individuals need a user-centered resource. The World Health Organization Regional Office for Europe...