Hindsight is 20/20: Lessons learned after implementing experience based design

• Main Authors: Kate Bak (Author), Laura Macdougall (Author), Esther Green (Author), Lesley Moody (Author), Genevieve Obarski (Author), Lori Hale (Author), Susan Boyko (Author), Deborah Devitt (Author)
• Formato: Livro
• Publicado em: The Beryl Institute, 2014-11-01T00:00:00Z.
• Assuntos: article
• Acesso em linha: Connect to this object online.

Experience Based Design (EBD) uses patient and staff experiences to identify quality improvement opportunities in healthcare settings. An EBD Collaborative was established to share successes and challenges related to the EBD projects. This paper summarizes the various lessons learned. A document ana...