Improving the Services Quality of Educational Staff Based on Satisfaction and Loyalty Analysis of Nursing Students

• मुख्य लेखकों: Fresty Africia (लेखक), Stefanus Supriyanto (लेखक), Tiyas Kusumaningrum (लेखक)
• स्वरूप: पुस्तक
• प्रकाशित: Universitas Airlangga, 2017-10-01T00:00:00Z.
• विषय: article
• ऑनलाइन पहुंच: Connect to this object online.

Introduction: Educational staff services play a role in determining the quality of education. Service quality is able to provide satisfaction for students. Students who were satisfied with the perceived quality will develop student loyalty to the institution. The purpose of this study was to assess...