The Influence of External Service Quality and Satisfaction on Patient Loyalty in Surabaya Islamic Hospital

• Main Authors: Puryanti Puryanti (Author), Budhi Setianto (Author), Agus Aan Adriansyah (Author)
• 格式: 圖書
• 出版: Universitas Nahdlatul Ulama Surabaya, 2023-02-01T00:00:00Z.
• 主題: article
• 在線閱讀: Connect to this object online.

One of the most essential things in the success of a service besides the value of satisfaction is customer loyalty. Loyalty here is an indicator of how many customers want to promote our services without us asking, while repeated visits from customers make customers happy and proud to use our servic...