Impact of telephone triage on access to primary care for people living with multiple long-term health conditions: rapid evaluation
Background: Telephone triage is a service innovation in which every patient asking to see a general practitioner or other primary care professional calls the general practice and usually speaks to a receptionist first, who records a few details. The patient is then telephoned back by the general pra...
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NIHR Journals Library,
2022-06-01T00:00:00Z.
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