Kepuasan Pelanggan berdasarkan Dimensi Timeliness Kualitas Jasa Evans dan Lindsay dengan Metode Importance Performance Analysis

Based on Keputusan Menteri Pendayagunaan Aparatur Negara Nomor KEP/25/M.PAN/2004  level of customer satisfaction of a service can be judged by the Community Satisfaction Index, there are fourteen elements of these services have a standard that is equal to 85%. General clinic and specialist in Menur...

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Main Author: Puput Hermanti (Author)
Format: Book
Published: Universitas Airlangga, 2017-12-01T00:00:00Z.
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3rd Floor Main Library

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Call Number: A1234.567
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