Research on express service defect evaluation based on semantic network diagram and SERVQUAL model

• 主要な著者: Suishan Gu (著者), Kangyu Wang (著者), Lianyue Gao (著者), Jun Liu (著者)
• フォーマット: 図書
• 出版事項: Frontiers Media S.A., 2022-12-01T00:00:00Z.
• 主題: article
• オンライン･アクセス: Connect to this object online.

This paper constructs a defect evaluation model of express service, uses the text mining methods of web crawler, SVM (Support Vector Machine) emotion analysis and LDA (Linear Discriminant Analysis) topic model to capture and clean up the online negative comment data of express service, establishes a...