Application of the Kano model to determine quality attributes of patient's care at the primary healthcare centers of the Ministry of Health in Saudi Arabia, 2019

• Main Authors: Abdulaziz A Howsawi (Author), Mamdouh F Althageel (Author), Noorulzaman K Mohaideen (Author), Mohammad S Khan (Author), Abdulaziz S Alzahrani (Author), Mohamed A Alkhadir (Author), Sulaiman M Alaqeel (Author), Moath A Alkathiri (Author), Rayan A Hawsawi (Author)
• Format: Book
• Published: Wolters Kluwer Medknow Publications, 2020-01-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

BACKGROUND: Patient satisfaction is the ultimate goal in any healthcare system. Together with other traditional quality indicators, patient satisfaction must be addressed to improve the quality of health care. The strategic objectives of the Ministry of Health (MOH) formulated by the Saudi National...