Nudging New York: adaptive models and the limits of behavioral interventions to reduce no-shows and health inequalities

• Main Authors: Kai Ruggeri (Author), Tomas Folke (Author), Amel Benzerga (Author), Sanne Verra (Author), Clara Büttner (Author), Viktoria Steinbeck (Author), Susan Yee (Author), Krisda Chaiyachati (Author)
• Format: Book
• Published: BMC, 2020-04-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Abstract Background Missed healthcare appointments (no-shows) are costly and operationally inefficient for health systems. No-show rates are particularly high for vulnerable populations, even though these populations often require additional care. Few studies on no-show behavior or potential interve...