Model Proposal for Service Quality Assessment of Higher Education: Evidence from a Developing Country

• Main Authors: Alejandro Valencia-Arias (Author), Claudio Cartagena Rendón (Author), Lucia Palacios-Moya (Author), Martha Benjumea-Arias (Author), Julia Beatriz Pelaez Cavero (Author), Gustavo Moreno-López (Author), Ada Lucia Gallegos-Ruiz (Author)
• Format: Book
• Published: MDPI AG, 2023-01-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Higher education institutions must generate added value through the continuous improvement of services offered to the academic community. Students' needs and expectations must be met to increase their satisfaction within the system. Bearing this in mind, this paper proposes a service quality as...