THE ANALYSIS OF DECLINING OUTPATIENT VISITS IN SURABAYA SURGICAL HOSPITAL USING AN INTERNAL BUSINESS PROCESS PERSPECTIVE

Patient visitation is one of the hospital performance indicators. There are several factors which influence the decrease of patient visitation in a hospital. This study aims to identify the factors that caused the decrease of outpatient visitations at Surabaya Surgical Hospital based on the internal...

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Main Author: Fina Aprilia (Author)
Format: Book
Published: Universitas Airlangga, 2020-08-01T00:00:00Z.
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3rd Floor Main Library

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Call Number: A1234.567
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