The impact of patient engagement on service quality and customer well-being: an introspective analysis from the healthcare providers' perspective

AbstractTo effectively shape healthcare outcomes and delivery, patient engagement has become increasingly important. It also has a significant impact on customer satisfaction and service quality. This study offers an introspective analysis of healthcare providers' experiences and perceptions as...

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Autores principales: Solomon Abekah Keelson (Autor), Jacob Odei Addo (Autor), John Amoah (Autor)
Formato: Libro
Publicado: Taylor & Francis Group, 2024-12-01T00:00:00Z.
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3rd Floor Main Library

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