How Perceived Quality of Care Affects Outpatient Satisfaction in China: A Cross-Sectional Study of 136 Tertiary Hospitals

• Main Authors: Linlin Hu PhD (Author), Hui Ding BA (Author), Guangyu Hu PhD (Author), Zijuan Wang MS (Author), Shiyang Liu MS (Author), Yuanli Liu PhD (Author)
• Format: Book
• Published: SAGE Publishing, 2019-12-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Public hospitals are integral components of China's health care system, and improving quality of care and patient satisfaction has become of greater concern for these hospitals. The aim of this study was to assess outpatient satisfaction with tertiary hospitals and to explore the roles played b...