Digital clinical empathy in a live chat: multiple findings from a formative qualitative study and usability tests

• Main Authors: Hanna Luetke Lanfer (Author), Doreen Reifegerste (Author), Winja Weber (Author), Paula Memenga (Author), Eva Baumann (Author), Julia Geulen (Author), Stefanie Klein (Author), Anne Müller (Author), Andrea Hahne (Author), Susanne Weg-Remers (Author)
• Format: Book
• Published: BMC, 2024-03-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Abstract Background Clinical empathy is considered a crucial element in patient-centered care. The advent of digital technology in healthcare has introduced new dynamics to empathy which needs to be explored in the context of the technology, particularly within the context of written live chats. Giv...