Digital clinical empathy in a live chat: multiple findings from a formative qualitative study and usability tests

• मुख्य लेखकों: Hanna Luetke Lanfer (लेखक), Doreen Reifegerste (लेखक), Winja Weber (लेखक), Paula Memenga (लेखक), Eva Baumann (लेखक), Julia Geulen (लेखक), Stefanie Klein (लेखक), Anne Müller (लेखक), Andrea Hahne (लेखक), Susanne Weg-Remers (लेखक)
• स्वरूप: पुस्तक
• प्रकाशित: BMC, 2024-03-01T00:00:00Z.
• विषय: article
• ऑनलाइन पहुंच: Connect to this object online.

Abstract Background Clinical empathy is considered a crucial element in patient-centered care. The advent of digital technology in healthcare has introduced new dynamics to empathy which needs to be explored in the context of the technology, particularly within the context of written live chats. Giv...