The association between an established Chief Experience Officer role and hospital patient experience scores

• Main Authors: William Breen (Author), Seongwon Choi (Author), Kristina "Ria" Hearld (Author), Stephen O'Connor (Author), Edward Rafalski (Author), Nancy Borkowski (Author)
• Format: Book
• Published: The Beryl Institute, 2021-04-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

The healthcare industry is currently reacting to multiple stakeholders demanding improvements to the patient experience. Some healthcare organizations are implementing new management structures, i.e., the role of Chief Experience Officer (CXO). This study statistically reviewed descriptors associate...