Physician-led patient experience improvement efforts: The CONNECT program, an emerging innovation
In 2009, the leadership of the Children's University Medical Group (<em>CUMG</em>) embarked on an effort to answer the question, "What would it take to promote and foster a culture of service amongst the medical staff?" The challenge was to engage the physician group in le...
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The Beryl Institute,
2014-04-01T00:00:00Z.
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