Understanding how front-line staff use patient experience data for service improvement: an exploratory case study evaluation

• Main Authors: Louise Locock (Author), Chris Graham (Author), Jenny King (Author), Stephen Parkin (Author), Alison Chisholm (Author), Catherine Montgomery (Author), Elizabeth Gibbons (Author), Esther Ainley (Author), Jennifer Bostock (Author), Melanie Gager (Author), Neil Churchill (Author), Sue Dopson (Author), Trish Greenhalgh (Author), Angela Martin (Author), John Powell (Author), Steve Sizmur (Author), Sue Ziebland (Author)
• Format: Book
• Published: National Institute for Health Research, 2020-03-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Background and aim: The NHS collects a large number of data on patient experience, but there are concerns that it does not use this information to improve care. This study explored whether or not and how front-line staff use patient experience data for service improvement. Methods: Phase 1 - seconda...